Collections Specialist, Senior

Neumo Holdings LLC•Homewood, AL

11d•Onsite

About The Position

Responsible for providing quality customer support for Taxpayers through phone, email, and correspondence, daily processing of payments, and working DRE projects and new client implementations.

Requirements

Associate degree (AA) or equivalent from two-year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience
Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook.
Ability to proofread correspondence, detect and correct errors, read, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to prepare routine correspondence and replies for signature with minimal guidance
Ability to perform advanced math computations using an on-line, desktop calculator, or creating calculations in spreadsheets
Able to apply common sense to carry out instructions furnished in written, oral, or diagram form
Able to define problems, collect data, establish facts, and draw valid conclusions.
Ability to satisfactorily resolve routine situations based on supervisor's guidance or written or verbal instructions

Nice To Haves

Salesforce and Constant Contact experience a plus
Previous experience in data analysis or related is preferred
Bilingual in Spanish and English is a plus

Responsibilities

Inbound/outbound telephone customer service
Handle support emails, refunds, research, resolve, and record problems
Work in conjunction with other departments for training, data entry, taxpayer support and communications
Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
Prepare and assist in proofing of data and correspondence
Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
Perform other duties as assigned