Collections Specialist II (12:00pm-9:00pm Shift)
About The Position
Mariner Finance is hiring a Collections Specialist II to collect past-due balances and help customers find solutions to address payment challenges. As a Loan Advisor on the Customer Assistance team, the specialist uses collections knowledge to build customer relationships and achieve successful outcomes for both the company and its customers. The position requires attention to detail, strong communication, and persistent problem-solving. The stated base salary range is $22.11–$23.00 per hour, with eligibility for a monthly incentive based on individual and company performance. The role works assigned branch accounts, contacts customers about past-due balances, and arranges or accepts loan payments. It involves applying collection techniques to challenging, complex, or high-value accounts; discussing repayment options; maintaining accurate account records; processing payments; and performing related administrative work. The specialist must comply with applicable debt-collection laws and company policies. Additional functions may be assigned according to market demand and staffing. The schedule is Monday through Friday, with work hours dependent on the business hours of the time zone serviced. The company may change the schedule to address business needs. The posting identifies a 12:00 p.m.–9:00 p.m. shift in the role title. The work is listed as onsite.
Requirements
- High school diploma or equivalent.
- At least three years of comprehensive collections experience, including prior experience with an automated predictive dialer system to meet or exceed collections targets.
- Experience using Microsoft Office programs, including Microsoft Outlook.
- Ability to multitask, stay organized, prioritize tasks, and complete assigned duties accurately and on time.
- Persuasive negotiation skills and ability to discuss and reach mutually beneficial agreements with customers.
- Experience in consumer lending or financial services, with knowledge and understanding of relevant federal and state consumer-protection provisions.
- Professional, customer-focused, results-oriented approach, with the ability to negotiate, solve problems, think quickly, and remain calm under pressure.
- Excellent interpersonal skills and ability to communicate professionally and effectively, verbally and in writing, with customers, vendors, third parties, and company staff at all levels.
- Ability to maintain confidentiality and handle sensitive information discreetly.
- Ability to work with minimal supervision and independently determine daily tasks.
Nice To Haves
- Experience with CBS Academy or other call models.
Responsibilities
- Work assigned branch accounts and contact customers with past-due balances to arrange or take loan payments.
- Apply collection techniques to challenging, complex, or high-value accounts.
- Listen to and assess customers’ situations and relationships with Mariner, then discuss repayment options professionally to reach mutually beneficial agreements.
- Address customer concerns and questions professionally and courteously.
- Maintain thorough and accurate documentation of collection activities, update account information, and process payments in accordance with company policies and procedures.
- Perform administrative functions for assigned accounts, including recording address changes and updating contact information.
- Comply with applicable federal, state, and local debt-collection laws and provisions.
- Follow company collection policies and procedures, stay informed of updates, and implement applicable changes.
- Perform additional functions as needed to provide consistent customer service.
Benefits
- Eligible for a competitive monthly incentive based on individual and company performance.
- Benefits information is available through the company careers benefits webpage; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
