Collections Specialist I

TrueML•Everett, WA

9d•Onsite

About The Position

As a Collections Specialist, you will empower consumers to navigate the repayment process with dignity and clarity. Joining our team to drive impactful account resolution, your critical goal is to deliver empathetic, high-quality support while guiding customers toward realistic financial solutions. This team is the entry point to Sentry & the TrueAccord brand, and has consistently proven to be a launchpad for your career. We're proud to see our team members flourish, with former specialists advancing into diverse and rewarding careers, including: Leadership roles: where they are helping to shape the future of our success and the growth of our teams. Technical positions: from AI Developers to IT professionals, former specialists have helped us continue to drive innovation across the company. Critical back-office and administrative roles: whether improving processes, ensuring corporate compliance, or streamlining recruiting & HR systems; you don’t have to look too far to find the impact of the veterans of our Collections team. By combining Sentry’s local legacy with TrueAccord’s innovative, empathy-driven approach, we’ve retired aggressive, old-school tactics in favor of a modern, helpful consumer experience. We are currently expanding our Collections team and looking for motivated individuals who value respect as much as results.

Requirements

High school diploma or GED required
1 year of experience in customer service, contact centers, collections, or a related client-facing role
Strong verbal and written communication skills
Ability to de-escalate tough situations with empathy and active listening
Ability to thrive in a fast-paced environment and comfortably navigate new account management systems, evolving policies, and client expectations.
Ability to look past the surface of a "no" to find a "how."
Ability to remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
Eye for detail and the ability to manage your time and tasks efficiently

Nice To Haves

Bilingual in Spanish and English

Responsibilities

Manage a consistent flow of calls, guiding conversations to help individuals resolve outstanding account balances
Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
Toggle between various software platforms and screens to provide real-time updates and efficient service
Document all communications and account activities across multiple digital channels
Uphold high standards of quality and compliance, embodying our empathetic approach to debt recovery.
Consistently meet and surpass key performance indicators (KPIs) for 6+ months to unlock promotion opportunities!