Collections Specialist I

CardWorks•South Jordan, UT

6d•Onsite

About The Position

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer. CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. The Collections Specialist I is responsible for the daily collection of past-due Recreation Lending loans. This role helps manage delinquency within acceptable target levels while ensuring compliance with all applicable policies, procedures, and management guidelines.

Requirements

High school diploma or equivalent required.
One (1) or more years of experience in collections, customer service, or a call center environment required.
Experience applying general accounting fundamentals, business practices, or banking principles required.
Knowledge of and ability to comply with applicable federal and state collection laws, regulations, policies, and procedures.
Communicates effectively and professionally through verbal and written channels, ensuring information is clear, accurate, and aligned with essential job functions.
Demonstrates strong negotiation skills, including the ability to influence, persuade, and reach mutually acceptable resolutions.
Maintains a professional demeanor when interacting with customers, team members, and management.
Demonstrates strong organizational skills, with the ability to prioritize work, manage multiple tasks, and maintain attention to detail.
Works effectively under pressure while maintaining accuracy, professionalism, and sound judgment.
Understands sub-prime collection practices and applies sound judgment when supporting collection activities.
Proficient in job-related computer systems and software used to perform collection and account management activities.

Nice To Haves

Experience managing or supporting a similar loan portfolio, with an emphasis on sub-prime lending, preferred.

Responsibilities

Maintains delinquency levels within assigned loan portfolio in alignment with established target rates.
Monitors assigned accounts and keeps management informed of portfolio status, trends, and potential risk areas.
Performs skip tracing activities on accounts as needed to support collection efforts.
Ensures collection activities comply with applicable federal and state collection laws, regulations, and internal policies.
Completes assigned daily workflow accurately, timely, and in accordance with department expectations.
Understands and complies with all laws, regulations, policies, and procedures applicable to the Bank and the role.
Escalates operational issues, potential policy violations, code of conduct concerns, regulatory concerns, or suspected illegal activity as appropriate.
Performs other duties as assigned.