Collections Specialist I
About The Position
Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property owners trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is seeking a Collections Specialist I. Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; complying with requirements when legal action is unavoidable.
Requirements
- High School Diploma/GED
- 2+ years’ collections experience
- Proficiency with Microsoft Office (Excel, Word, Outlook) and intranet/internet
Nice To Haves
- Flooring Industry knowledge is a plus.
- RFMS Systems Experience is a plus.
Responsibilities
- Collect outstanding payments by contacting the customer, in accordance with company policies.
- Assist AR Manager with other Accounts Receivable duties.
- Research and analyze accounts prior to initiating debtor contact, examine historical data, and evaluate past collection efforts.
- Communicate with Upper Management about critical accounts.
- Email statements to customers as needed on a weekly basis.
- Ensure outstanding obligations are credited upon payment, identify discount opportunities, and issue purchase order amendments or stop-payment orders as needed.
- Assist with accounting records by reconciling monthly statements and transactions.
- Record entry of, verify documentation for, and distribute petty cash.
- Update accounting records with new payments, balances, customer information, etc.
- Copy, file, and retrieve materials for accounts receivable as needed.
- Keep track of ACH payments and send out receipts.
- Apply credit memos and reassign customer credits when needed.
- Reach out to customers with monthly statements and/or invoices.
- Perform other duties as assigned.
Benefits
- Competitive Health Insurance Plans
- Vision and Dental Plan
- Company paid life insurance
- Generous Paid Time Off Program
- 401(K) / Roth plan with employer match
- Generous PTO plus paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
