Collections Representative

Aramsco • San Juan, PR

2d

About The Position

Aramsco is seeking a Collections Representative to join their family of companies. Aramsco is a leading solutions provider to specialty contractors across North America, serving various end markets. The Collections Representative will be responsible for providing efficient customer service, utilizing in-depth knowledge of company procedures, and performing clerical duties to aid in the collection of delinquent accounts. This role involves interacting with customers over the phone and via email, managing account payments, and maintaining strict confidentiality of financial records.

Requirements

• Word Processing, Excel, Outlook knowledge, data entry and office skills
• Ability to interact and communicate with people over the telephone, often in stressful situations
• Strong knowledge of customer services ethics, principles and procedures
• Ability to use independent judgment and to manage confidential information
• Ability to multitask and work well in a fast-paced environment
• Proficient in administrative and documentation procedures
• Strong communication skills: written and verbal
• High level of organizational skills with great attention to detail

Responsibilities

• Review A/R Collection Que daily and contact customers on delinquent accounts
• Provides statements/copies of invoices to customers when needed
• Responsible for taking credit card payments from customers for account payments
• Applying out money on account
• Prepares follow-up collections letters for customer accounts
• Responds to telephone inquiries and assists in solving questions related to the status of customer accounts
• Documents status of collection efforts
• Performs limited research in preparation for updating records, such as tracing customer-mailing address
• Problem solving balances on all accounts assigned
• Ensures strict confidentiality of financial records
• Answering (customer related) emails via outlook
• Performs miscellaneous job-related duties as assigned by Supervisor
• Provide clerical and administrative support to management as requested
• Answering Hunt group internal phone line
• credit que release

Benefits

• Health/Vision/Dental insurance
• Paid vacation
• Paid holidays
• 401(k) with employer matching
• Life insurance is provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed