Collections Representative

Waste Connections•Clifton Park, NY

2d•Onsite

About The Position

County Waste is looking for an experienced Collections Representative for our Clifton Park, NY location. This role involves strong knowledge of collections and billing transactions, excellent customer service, and the ability to manage delinquent accounts. The representative will reconcile payments, monitor accounts via a collector dashboard, prepare status reports, and research customer inquiries. They will also process payments from delinquent customers, negotiate payment arrangements, document actions taken, and respond to requests from other departments. The role requires initiating write-offs, bad debt recoveries, and credit memos, and the ability to work under pressure in a fast-paced environment.

Requirements

High school diploma or equivalent
Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software
1+ years of experience in collections, accounts receivable, or a related customer service role
Strong negotiation and problem-solving skills
Excellent verbal and written communication abilities
Ability to work independently and collaboratively in a fast-paced office environment
Strong attention to detail and ability to handle confidential information

Nice To Haves

Associate’s or Bachelor’s degree preferred

Responsibilities

Strong knowledge and understanding of collections and billing transactions and processes.
Reconciles and applies customer payments posted on account.
Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.
Ability to prepare accounts status reports in a regular basis.
Research customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
Understand issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
Accurately and concisely documents actions taken on assigned accounts with the system application.
Responds timely to requests and questions from other Departments including Sales, Customer Service and Billing.
Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.
Have the ability to work well under pressure while maintaining a professional and positive demeanor.
Performs other job-related duties as assigned or apparent.