Collections Representative

R+L Carriers • Ocala, FL

8d

About The Position

The Collections Representative is responsible for B2B commercial collections nationwide. This role involves following established dunning processes, monitoring customer account details for non-payments and irregularities, and planning collection strategies. The representative will engage in daily verbal and written communication with customers to collect payments, documenting all interactions in the system. Key responsibilities include ensuring timely follow-up on delinquent accounts, alerting management to potentially insolvent accounts, investigating and resolving customer queries, and providing daily/weekly account status reports. The role also involves recommending adjustments and write-offs.

Requirements

• High school Diploma or GED required
• 2+ years collections experience, B2B commercial collections preferred
• Must be analytical and detail oriented
• Must be organized, have keen attention to detail and accuracy
• Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
• Must possess the ability to use sound judgment when making independent decisions
• Must have excellent verbal/written communication and follow-up skills
• Knowledge and experience with local, state and federal collection laws
• Ability to read, write, and speak English fluently

Nice To Haves

• Knowledge of Transportation Logistics, Less-than-Truckload (LTL), Import/Export, Customs, Accounts Receivable, and Accounts Payable processes a plus
• bilingual Spanish a plus

Responsibilities

• B2B commercial collections – nationwide
• Follow established dunning process
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Plan collection strategy for customer accounts
• Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
• Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
• Alert management to any possible insolvent accounts
• Investigate and resolve customer queries
• Daily/weekly account status reporting
• Recommend adjustments and write offs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED