HYBRID Collections Representative - Tempe

TEKsystems•Tempe, AZ

7d•$21 - $21•Hybrid

About The Position

This is a hybrid position in Tempe, AZ, requiring a commute on an as-needed basis. The role operates in a call center production environment using an auto-dialer for outbound calls and also receiving inbound calls. The primary focus is on early-stage collections (1-30 days late) for Consumer Loan and Credit Card accounts, aiming to control/collect on past due accounts and provide member financial counseling to mitigate loss. The position is full-time, 40 hours per week, with shifts Monday-Friday from either 10:30 am to 7:00 pm or 9:30 am to 6:00 pm. A minimum of 3-4 Saturdays per month are required, with one day off during the week if working on a Saturday. This is a contract-to-hire position.

Requirements

HS Diploma with collections or call center experience
Collections
Sales Goals
Retail Sales
Administrative Support
Insurance
Banking
Call Center
Customer Service Oriented

Nice To Haves

Bachelor or Associated degree with Retail or Sales Experience preferred

Responsibilities

Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered.
Control delinquency on Consumer/Credit Card loan accounts.
Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members.
Explain and communicate relinquishing options such as settlements and bankruptcy.
Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off.
Perform manager share transfers for amounts up to authorized limits.
Provide required reporting to supervisors and management (including daily in-house activity trends and payment tracking).
Use on-line tools and contact appropriate parties.
Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines.