Collections Representative

Aston Carter • Stuart, FL

4d • $23 - $23 • Onsite

About The Position

The Collections Representative manages a high-volume accounts receivable portfolio, focusing on reducing past-due balances and improving cash flow while providing excellent customer service. The role analyzes AR data, conducts outbound collection calls, resolves account discrepancies, and maintains detailed documentation. It requires balancing independent work with collaboration across internal teams and external customers in a fast-paced, quota-driven environment.

This is a contract-to-hire position based fully onsite at a corporate headquarters in Stuart, Florida, Monday through Friday. The work is computer- and phone-intensive, with frequent inbound and outbound calls, and emphasizes accuracy, productivity, and teamwork. Hands-on, on-the-job training is provided. Once converted to a permanent role, team members become eligible for the described benefits package. Benefits may also be available for the temporary role subject to eligibility and plan terms.

Requirements

• At least 35 years of professional collections experience, as stated in the posting.
• Strong understanding of accounts receivable processes, including DSO, aging buckets, and AR trends.
• Ability to read, comprehend, and follow written and verbal instructions and correspondence.
• Clear, professional written communication skills, including drafting customer correspondence.
• Strong customer service skills, particularly in collections or a call center environment.
• Mathematical aptitude and ability to calculate invoicing, payments, credits, and adjustments accurately.
• Typing speed of approximately 45–50 words per minute with minimal errors, as stated in the posting.
• Proficiency in Microsoft Outlook and Microsoft Excel.
• Comfort using accounting or ERP software and a 10-key adding machine.
• Ability to multitask, prioritize, adapt to changing priorities, and work in a high-volume environment.
• Strong problem-solving skills and willingness to research and resolve issues independently.
• Ability to work both independently and collaboratively.
• Computer literacy and familiarity with common office software and tools.
• Comfort working toward specific call and collection targets in a quota-driven environment.
• High school diploma or GED.

Nice To Haves

• B2B collections experience, especially with medium to large organizations.
• Associate degree in Accounting or Business.
• Prior accounts receivable experience.
• Collection agency experience.
• Exposure to credit analysis or credit-related decision-making.
• Familiarity with franchise environments and parent/child account structures.
• Experience with JD Edwards (JDE) or similar accounting software.
• Background in reconciliation, invoice entry, and basic accounting concepts.
• Strong negotiation skills in collection settings.
• Call center or high-volume outbound calling experience.

Responsibilities

• Analyze accounts receivable balances, including DSO, aging buckets, and trends, to prioritize collection efforts.
• Monitor customer payment activity and follow up on past-due invoices through phone, email, and written correspondence.
• Conduct high-volume outbound collection calls, targeting approximately 35 calls daily and up to 50 on designated blitz days.
• Work toward daily collection goals, including approximately $8,500 per collector per day.
• Research and resolve account discrepancies, payment issues, and customer inquiries in a timely, professional manner.
• Maintain accurate account notes, collection activity records, and reports.
• Perform calculations related to invoicing, payments, credits, and adjustments.
• Use a 10-key adding machine for data entry, reconciliation, and financial-data verification.
• Perform invoice entry, payment application, and basic reconciliation as needed.
• Coordinate with internal departments, including accounting and credit, to resolve issues and collection strategies.
• Provide customer service, negotiate payment plans, and resolve disputes while maintaining positive customer relationships.
• Follow written and verbal instructions, policies, procedures, correspondence, and applicable collections, credit, and accounts receivable regulations.
• Draft professional customer communications regarding payment status, disputes, and resolutions.
• Prioritize and manage workload, interruptions, and changing priorities in a fast-paced environment while meeting productivity, accuracy, and deadline expectations.
• Work independently with minimal supervision and collaborate effectively with the team.
• Use Microsoft Outlook and Excel to manage communications, track accounts, and prepare or update reports.
• Use accounting or ERP software such as JD Edwards (JDE) to review account details, post transactions, and support collection activities.
• Support B2B collections, including medium to large organizations and franchise or parent/child account structures where applicable.

Benefits

• Comprehensive health, dental, and vision coverage starting after 30 days once converted to a permanent role.
• Paid time off for vacation, holidays, and sick time once converted to a permanent role.
• 401(k) plan with employer match once converted to a permanent role.
• Free access to LinkedIn Learning for professional growth and career development.
• Potential temporary-role benefits, subject to eligibility and plan terms: medical, dental, and vision coverage; critical illness, accident, and hospital coverage; 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance for employees and dependents; short- and long-term disability; HSA; transportation benefits; Employee Assistance Program; and time off or leave, including PTO, vacation, or sick leave.
• Hands-on, on-the-job training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED