Collections Representative

Aston Carter • Stuart, FL

6d • $23 - $23 • Onsite

About The Position

The Collections Representative manages a high-volume accounts receivable portfolio, with a focus on reducing past-due balances and improving cash flow while providing excellent customer service. The role analyzes AR data, performs outbound collection calls, researches and resolves account discrepancies, and maintains accurate documentation. It involves working toward daily call and collection targets, handling B2B accounts, and coordinating with internal teams and customers in a fast-paced environment. The position is fully onsite at a corporate headquarters in Stuart, Florida, Monday through Friday. Hands-on, on-the-job training is provided.

Requirements

• At least 35 years of professional collections experience, as stated in the posting.
• High school diploma or GED.
• Strong understanding of accounts receivable processes, including DSO, aging buckets, and AR trends.
• Ability to read, comprehend, and follow written and verbal instructions and correspondence.
• Clear, professional written communication skills, including the ability to draft customer correspondence.
• Strong customer service skills, particularly in collections or a call center environment.
• Mathematical aptitude and ability to accurately calculate invoices, payments, credits, and adjustments.
• Typing speed of approximately 45–50 words per minute with minimal errors, as stated in the posting.
• Proficiency in Microsoft Outlook and Microsoft Excel.
• Comfort using accounting or ERP software.
• Accuracy and comfort using a 10-key adding machine for data entry and reconciliation.
• Ability to multitask, prioritize, and adapt to changing priorities in a high-volume environment.
• Problem-solving skills and willingness to research and resolve issues independently.
• Ability to work independently and collaboratively within a team.
• Computer literacy and familiarity with common office software and tools.
• Comfort working in a quota-driven environment with specific call and collection targets.

Nice To Haves

• B2B collections experience, particularly with medium to large organizations.
• Associate degree in Accounting or Business.
• Prior accounts receivable experience.
• Experience in a collection agency environment.
• Exposure to credit analysis or credit-related decision-making.
• Familiarity with franchise environments and parent/child account structures.
• Experience with JD Edwards (JDE) or similar accounting software.
• Background in reconciliation, invoice entry, and basic accounting concepts.
• Strong negotiation skills in collection settings.
• Call center or high-volume outbound calling experience.

Responsibilities

• Analyze accounts receivable balances, including DSO, aging buckets, and AR trends, to identify and prioritize collection efforts.
• Monitor customer payment activity and follow up on past-due invoices by phone, email, and written correspondence.
• Conduct high-volume outbound collection calls, with a typical daily quota of approximately 35 calls and up to 50 calls on designated blitz days.
• Work toward daily collection goals, including an approximate target of $8,500 collected per day per collector.
• Research and resolve account discrepancies, payment issues, and customer inquiries in a timely, professional manner.
• Prepare and update accurate account notes, collection activity records, and reports.
• Perform calculations related to invoices, payments, credits, and adjustments.
• Use a 10-key adding machine for data entry, reconciliation, and financial data verification.
• Perform invoice entry, payment application, and basic reconciliation tasks as needed.
• Communicate with internal departments, including accounting and credit, to resolve issues and coordinate collection strategies.
• Provide customer service during collection interactions, negotiate payment plans, and resolve disputes while maintaining positive relationships.
• Follow written and verbal instructions, policies, procedures, and correspondence.
• Draft clear, professional customer communications about payment status, disputes, and resolutions.
• Multitask and prioritize workload, manage interruptions, and adapt to changing priorities in a fast-paced, high-volume environment.
• Work independently with minimal supervision and collaborate effectively with the team.
• Maintain productivity and accuracy standards while working under pressure and meeting deadlines.
• Use Microsoft Outlook and Excel to manage communications, track accounts, and prepare or update reports.
• Use accounting or ERP software such as JD Edwards (JDE) or similar systems to review account details, post transactions, and support collections.
• Support collections for B2B accounts, including medium to large organizations and franchise or parent/child account structures, as applicable.
• Follow internal policies, procedures, and applicable regulations related to collections, credit, and accounts receivable.

Benefits

• Medical, dental, and vision coverage; comprehensive coverage is stated to begin after 30 days once converted to a permanent role.
• Critical illness, accident, and hospital coverage may be available for eligible temporary employees.
• 401(k) retirement plan, with employer match stated for the permanent-role benefits package.
• Pre-tax and Roth post-tax retirement contributions available.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid time off, vacation, holidays, and sick time; eligibility and terms may vary.
• Free access to LinkedIn Learning for ongoing professional growth and career development.
• Hands-on, on-the-job training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED