Collections Representative

Aquarion Water Company•Monroe, CT

20h•Hybrid

About The Position

Aquarion Water Company is seeking a detail-oriented and customer-focused Collections Representative to help reduce aged accounts receivable. In this role, you will work directly with customers to resolve past-due balances, document payment activity, and address disputes while maintaining compliance with state regulations. Success in this role requires strong communication, ability to multitask effectively across multiple systems in a fast-paced environment.

Requirements

Strong communication, negotiation, and problem-solving skills.
Ability to manage time effectively and work independently.
Proficiency in Microsoft Office; ability to navigate multiple systems.
Positive, adaptable approach in a fast-paced environment.
Must be able to work full time with availability for overtime on infrequent occasions.

Nice To Haves

Call center or high-volume customer service experience preferred
Associate degree preferred or equivalent work experience will be considered.

Responsibilities

Deliver exceptional customer service across multiple communication channels, with a primary focus on inbound and outbound phone calls.
Contact customers with overdue balances to negotiate payments and secure commitments.
Analyze payment history to identify causes of delinquency and recommend solutions.
Document all interactions in SAP and CRM systems and follow up as needed.
Coordinates disconnect/reconnect activity with Field Service teams.
Research and process transactions using payment platforms (e.g., KUBRA, banking systems.
Support Customer Service during peak call volumes.
Resolve disputes, identify trends, and suggest process improvements.
Assist team members as needed to ensure business continuity.
Perform additional duties as assigned.