Collections Representative

Stellantis Financial Services • Houston, TX

9h • Hybrid

About The Position

Responsible for the collection and resolution of delinquent auto loan/lease accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Requirements

• Minimum 2 years customer facing related experience and/or 1 year collection-related experience.
• High school diploma/GED
• Must have reliable transportation and live within a commutable distance of one of the following cities: Atlanta, GA; Dallas, TX; Houston, TX; Phoenix, AZ
• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
• Multi-task in a high energy standard office and/or home environment
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.
• Complete for your position – e.g. periods of sitting, standing, walking, close vision for computer work, speaking, hearing, driving if required.
• Reach, lift and/or move up to 10 lbs.
• An applicant must be authorized to work in the United States to be eligible for this position.
• Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

• Spanish-speaking skills are valued and rewarded, but not required

Responsibilities

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers� files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls and dollars collected)
• Compliance with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties assigned.

Benefits

• career development opportunities
• competitive pay
• Retirement plan - 401(k) match
• Health insurance (medical, dental, vision, and prescription coverage)
• spending accounts
• Virtual office visits
• Employee Assistance and Wellness programs
• Company-provided life and disability insurance
• Supplemental insurance options (life, critical illness, auto, pet, identity theft, and legal services)
• Tuition reimbursement
• Paid time off (holidays, flexible vacation, and sick time)
• Vehicle discounts for loans or leases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED