Collections Representative

TEKsystems

1d•Onsite

About The Position

As a Collections Representative, you will play a crucial role in safeguarding assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral. You will ensure compliance with all relevant rules and regulations, including BSA/AML and Loan and Fair Lending Policies.

Requirements

Minimum of 1 year of banking collections experience, ideally in consumer lending collections.
Proficiency in working on a computer throughout the day.
Previous banking experience and familiarity with banking products.
Capability to engage in direct conversations with clients over the phone.
Competence in using computer systems to access customer accounts.
Experience in a bank or credit union is necessary.

Responsibilities

Monitor and manage the Overdraft Privilege Program (ODP) reports daily.
Resolve internal and external ODP related queries efficiently.
Collaborate with members and Collections Agency to set up Fresh Starts and maintain accounts.
Process charge-offs and escalate major concerns to the Collections Manager.
Communicate with delinquent accounts via phone and mail to bring them current.
Counsel members using guidelines, policies, and the Fair Debt Collections Practices Act.
Analyze the financial situation of borrowers to explore possible hardship modifications.
Collect on returned checks, delinquent property taxes, and negative shares.
Submit delinquency loan activity to the supervisor.
Work through the daily overdraft list and collaborate with customers on payments and solutions.
Provide information on banking products and assist branches in resolving account issues.