Collections Representative

H-Wave•Huntington Beach, CA

9d•Onsite

About The Position

The Opportunity H-Wave is looking for a motivated and skilled Collections Representative to join our operations team. The ideal candidate will be a strong communicator, detail-oriented, and thrive in a collaborative environment. As an H-Wave Collections Representative, you'll be responsible for negotiating settlements and managing outstanding balances by engaging with adjusters, attorneys, and lien representatives. This role offers the opportunity to build and maintain strong professional relationships while playing a key part in the company's success. The Company H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day. For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients. When you join H-Wave, you become part of a tight-knit team dedicated to helping people live better lives while also supporting physicians in delivering top-tier care.

Requirements

Must be available to work in the office Monday through Friday
One or more years of collections and customer service experience
Excellent writing and verbal communication
Proficient in Microsoft Office and comfortable with web applications and databases
An outgoing and positive personality who is eager to learn
Ability to work in a fast-paced environment, meet deadlines, and handle pressure

Responsibilities

Administer collections according to required policies and procedures and develop/cultivate strong relationships with all customers and payors
Review explanation of reviews and benefits, and bill codes to ensure proper codes for payment
Regularly follow up on settlements and confirm payments are received
Maintain up-to-date knowledge of state labor codes and guidelines including Laws governing collection efforts for durable medical equipment (H-Wave) and continuing education workshops to gain more skills yearly
Delivers excellent customer service and meets the needs of all our customers while executing high volumes of calls