Collections Representative
About The Position
TEKsystems is hiring Delinquency Control Counselors for a Fortune 100 Financial Institution in Pensacola, FL! Join a fast-paced call center production environment where you’ll use an auto-dialer to make outbound calls and receive inbound calls. Focus on early-stage collections (1–30 days past due)—this stage does not affect a member’s credit score. Goal: Help members resolve delinquency before moving to mid or late-stage collections. Expect 80–120+ calls per day. Emphasis on quality interactions, problem-solving, and working accounts effectively—not just high call volume. Nesting: Up to 4 weeks onsite for technical training and phone etiquette, followed by leadership-led skill development. Weekly reassessments—can exit nesting early based on performance.
Responsibilities
- Contact delinquent members to cure delinquency using all available payment options and loss mitigation tools.
- Provide financial counseling and offer solutions such as repayment plans, promises-to-pay, loan modifications, refinances, and deferral programs.
- Gather and analyze financial information to determine the best resolution for members.
- Document all interactions, arrangements, and reasons for delinquency in the collection system.
- Communicate professionally and empathetically while overcoming objections.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
