Collections Representative

TEKsystems • Tinley Park, IL

4d • $20 - $21 • Hybrid

About The Position

Manage customer account assignments ranging from medium to complex. Run and format daily queries using company-specific software/applications to track productivity and reports. Create and maintain account balance spreadsheets with specialized reporting parameters. Act as a liaison between assigned customers and internal departments to resolve billing issues and process conflicts. Discuss invoice discrepancies or errors with billing and operations teams to develop corrective action plans. Ensure all work performed on customer accounts is documented daily and updated in the financial system for management review.

Requirements

• Email communication
• Excel pivot tables and v look ups
• Experience with collections
• Expereince with Logistics

Responsibilities

• Manage customer account assignments ranging from medium to complex.
• Run and format daily queries using company-specific software/applications to track productivity and reports.
• Create and maintain account balance spreadsheets with specialized reporting parameters.
• Act as a liaison between assigned customers and internal departments to resolve billing issues and process conflicts.
• Discuss invoice discrepancies or errors with billing and operations teams to develop corrective action plans.
• Ensure all work performed on customer accounts is documented daily and updated in the financial system for management review.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees