Collections Representative

Foundever•Fayetteville, NC

1d•Onsite

About The Position

Support one of the largest financial providers serving U.S. military members and their families. In this role, you will handle inbound and outbound calls to assist with financial collections, helping customers resolve past-due accounts through thoughtful debt collecting strategies and practical repayment solutions. This position combines customer service, negotiation, and problem-solving in a fast-paced environment while maintaining compliance with banking and privacy regulations. At Foundever, this work has purpose. Our teams help military families move toward financial stability while delivering respectful, solution-focused service. We believe in building long-term careers, offering paid training, supportive leadership, and opportunities to grow within the company.

Requirements

Must be at least 18 years old.
High School Diploma or GED required.
Open availability during hours of operation.
Candidates must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304.
Communication and active listening skills.
Negotiation and persuasion skills.
Problem solving and conflict resolution skills.
Patience and professionalism.
Attention to detail.
Resilience in a performance-driven environment.
Ability to navigate multiple systems and tools.

Nice To Haves

Four or more months of collections, debt collecting, financial services, or customer service experience including account resolution or payment support.

Responsibilities

Handle inbound and outbound calls to assist with financial collections.
Help customers resolve past-due accounts through thoughtful debt collecting strategies and practical repayment solutions.
Combine customer service, negotiation, and problem-solving in a fast-paced environment.
Maintain compliance with banking and privacy regulations.