Collections Representative - 100% Remote

TEKsystems•Orlando, FL

3d•Onsite

About The Position

The Collections Representative plays a key role in protecting organizational assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral when necessary. This role requires strict adherence to all regulatory requirements, including BSA/AML, Loan Policies, and Fair Lending guidelines. You will work directly with members, internal teams, and external agencies to resolve delinquencies and maintain account accuracy.

Requirements

Minimum 1 year of banking collections experience, preferably in consumer lending.
Ability to work on a computer throughout the day.
Collections experience is required.
Previous banking or credit union experience.
Strong phone communication skills and comfort with direct conversations.
Ability to navigate computer systems and access customer accounts efficiently.
Must be willing to complete required assessments.

Responsibilities

Monitor and manage daily Overdraft Privilege Program (ODP) reports.
Resolve internal and external ODP-related inquiries promptly.
Collaborate with members and Collections Agencies to set up Fresh Starts and maintain accounts.
Process charge-offs and escalate significant concerns to the Collections Manager.
Contact delinquent accounts via phone and mail to bring loans current.
Counsel members using organizational policies and the Fair Debt Collections Practices Act (FDCPA).
Analyze borrower financial situations to determine hardship modification options.
Collect on returned checks, delinquent property taxes, and negative share accounts.
Submit delinquency loan activity reports to the supervisor.
Work through the daily overdraft list and partner with customers on payment solutions.
Provide information on banking products and assist branches with account issue resolution.