Collections Representative

C.H. Robinson•Rolling Meadows, IL

4d•$16 - $34

About The Position

Are you a strong problem solver who enjoys helping customers and resolving complex issues? We're looking for a Collections Representative to join our team and play a key role in partnering with customers to resolve invoice disputes, improve payment outcomes, and deliver an excellent customer experience. This is not a high-volume call center collections position. Instead, you'll focus on investigating account issues, responding to customer inquiries, collaborating with internal teams, and finding solutions that help customers pay accurately and on time.

Requirements

High School Diploma or GED equivalent
Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience

Nice To Haves

Proficient in Microsoft Office Suite of programs
Effective and flexible communication skills
Strong customer service and interpersonal skills
Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
Ability to work in fast-paced, professional, and deadline driven environment
Values a diverse and inclusive work environment
Bilingual Spanish

Responsibilities

Utilize problem solving and critical thinking skills to determine root cause of aging invoices
Leverage systems functionality and established processes to resolve aging invoices
Work within established procedures and adheres to quality guidelines
Escalate complex issues to senior team members and/or leadership
Contribute ideas for process improvement
Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
Continue to develop skills and build upon knowledge of collections process
Other duties or responsibilities as assigned according to the team and/or country specific requirements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities