Collections Officer

Government of New Brunswick•Fredericton, NB

7d•CA$53,118 - CA$64,506•Onsite

About The Position

Service New Brunswick is seeking bilingual individuals to join Central Collection Services within the Enterprise Services Branch as Collection Officers in Fredericton. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are a dynamic team of professionals who are passionate about providing excellence in client service by assisting individuals resolve their debts to government within their financial ability to pay. Using a variety of computerized systems, the successful candidates will work with department clients to address inquiries on collection policies and procedures in accordance to applicable legislation and negotiate repayment arrangements. This position requires a high level of independence and judgment.

Requirements

Graduation from High School, supplemented by a one (1) year related post-secondary diploma, and a minimum of six (6) years of related experience or an equivalent combination of education, training and work experience.
Written and spoken competence in English and French is required.
Ability to use Office Technology, Software and Applications
Knowledge of Applicable Legislation and the Department’s Policies and Procedures
Knowledge of department’s administrative processes, practices and procedures

Nice To Haves

Microsoft Office Suite experience (ex. Outlook, Word, Excel, Teams, etc.)
Interacting with difficult clients
Experience with ICE or other telephony systems and software
General knowledge and understanding of legislation and policy regarding collections
General understanding and experience with New Brunswick student loan and property tax programs

Responsibilities

Addressing inbound client inquiries, including advising of applicable benefit programs and negotiating repayment arrangements in accordance to applicable legislation and collection policy.
Performing outbound contacts to inform individuals of their current outstanding government debt.
Calculating repayment options.
Documenting debtor account collection activity and correspondence