Collections Officer

Ergos Technology Partners SAL Offshore • Spring Valley Village, TX

2d • Onsite

About The Position

ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all sizes across the country. We are seeking a Collections Officer to support our Finance and Accounting team in our headquarters in Houston, Texas. In this role, you will serve as the operational backbone of the accounts receivable process — managing overdue accounts, customer communications, and recovery efforts that keep cash flow healthy. You bring hands-on collections or credit control experience, a detail-oriented approach to account management, and the interpersonal skills to navigate difficult conversations while preserving customer relationships.

Requirements

• 1–3 years of experience in collections, credit control, or a related finance role
• Strong knowledge of accounts receivable processes and debt collection regulations
• Proficiency in MS Excel and accounting/ERP or CRM software (e.g., SAP, QuickBooks, Oracle, Salesforce)
• Excellent negotiation, communication, and interpersonal skills
• Ability to handle difficult conversations professionally and remain calm under pressure
• Strong organizational skills and attention to detail

Nice To Haves

• Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred); equivalent demonstrated experience considered
• Experience in [insert relevant industry, e.g., insurance, financial services, healthcare] is a plus

Responsibilities

• Monitor accounts receivable and identify overdue payments
• Contact customers via phone, email, or letter to follow up on outstanding balances
• Negotiate payment plans and settlement terms in line with company policy
• Maintain accurate records of collection activities and customer communications
• Escalate delinquent accounts to management or legal/collections agencies when necessary
• Reconcile customer accounts and resolve billing disputes
• Prepare regular reports on collections status, aging receivables, and recovery rates
• Ensure compliance with relevant debt collection laws and regulations (e.g., FDCPA)
• Coordinate with sales, customer service, and finance teams to resolve account issues
• Update customer files and CRM/collections system with current status
• Support process improvement initiatives to increase recovery rates and efficiency

Benefits

• Health, dental, and vision insurance
• Life insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level