Collections Manager

U.S. Bank • Marshall, MN

1d • $62,050 - $73,000 • Hybrid

About The Position

We are seeking a dynamic leader to manage a team of collectors responsible for overseeing defaulted contracts across various stages of delinquency and diverse industry portfolios. Manage a high-performing team operating in a hybrid and remote environment, fostering collaboration, accountability, and engagement across home-based and on-site team members, who oversee defaulted contracts in varying stages of delinquency and different types of industry and portfolios. This role involves directing collection activities within assigned areas, ensuring timely review and recovery of past-due accounts to meet delinquency targets while minimizing loss ratios and risk exposure. The position requires strict adherence to internal policies, procedures, and regulatory requirements.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically three or more years of relevant experience
• Basic knowledge of loan collection techniques, policies, procedures, and principles of credit lending
• Working understanding of collection laws and regulations
• Basic knowledge of consumer, residential, commercial, and/or dealer-originated installment lending
• Familiarity with online collection systems
• Basic knowledge of general organizational operations and procedures
• Strong planning and organizational skills
• Good managerial skills
• Ability to resolve moderate problems with minimal guidance
• Excellent verbal and written communication skills

Responsibilities

• Leading a team of EF Servicing Team members.
• Showing versatility and excellent time management.
• Responsible for training, coaching and mentoring team members.
• Provides high quality customer service by responding to telephone inquiries, requests and problems, as needed.
• Researches, analyzes, and provides solutions that meet the customer’s needs.
• Testing as needed in the UAT environment with EF applications and customer online portal
• Lead through process improvements and transformation
• Engage with team members and handle customer escalations.
• Work additional projects as assigned.
• Strong communication skills.
• Ability to collaborate within team as well as with other areas of the organization.
• Strong ability to escalate concerns timely and effectively.
• Desire to develop a strong team to meet organization objectives.
• Proactively identify new and better ways of working.
• Positive outlook and good interpersonal skills.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager