Collections Manager

Bush Specialty Vehicles • Mason, OH

4d • Onsite

About The Position

The Collections Manager oversees the organization’s accounts receivable collection process to ensure timely payment, reduce delinquency, and minimize bad debt exposure. This position leads the collections team, manages escalated accounts, and supports continuous improvement of collection processes and controls.

Requirements

• Previous experience in accounts receivable, collections, finance, or a related field required.
• Strong knowledge of accounts receivable and collection practices.
• Strong leadership, coaching, and team management skills.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to analyze account activity, delinquency trends, and collection performance.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and escalated customer matters.
• Ability to work effectively with employees and leaders across multiple departments.
• Proficiency with Microsoft Office and applicable accounting or business systems.

Nice To Haves

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Develop and implement collection strategies and processes to reduce overdue accounts and improve collection results.
• Monitor delinquent accounts and establish collection priorities based on aging, balance, and risk.
• Supervise, coach, and develop Collections Specialists.
• Establish team goals, key performance indicators (KPIs), and productivity expectations.
• Conduct performance reviews and provide ongoing feedback and training.
• Allocate workloads and monitor team performance.
• Manage escalated collection matters, including payment plans, repossessions, collection agencies, and legal referrals.
• Communicate with customers regarding overdue balances, payment arrangements, and account disputes.
• Maintain positive customer relationships while enforcing payment terms.
• Improve customer collection communications for consistency and effectiveness.
• Collaborate with Sales, Title & Registration, Customer Service, Finance, and other departments to resolve account issues.
• Analyze delinquency trends, bad debt exposure, and collection effectiveness.
• Prepare reports related to aging, collection performance, cash flow impact, and write-offs.
• Establish and maintain collection procedures and internal controls.
• Identify and implement process improvements.
• Ensure collection activities are accurately documented and comply with company policies and applicable regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager