Collections Manager

Signature Aviation•Orlando, FL

6d•Onsite

About The Position

We are seeking a Collections Manager to lead and enhance our collections operations, driving continuous improvement across processes, customer relationships, and financial performance. In this role, you will oversee a team of collectors, develop effective collection strategies, collaborate with cross-functional stakeholders, and play a critical role in improving Days Sales Outstanding (DSO) while minimizing bad debt and credit risk. This is an excellent opportunity for a customer-focused finance professional who thrives in a fast-paced environment and enjoys leading teams to achieve operational excellence.

Requirements

Bachelor’s degree; supplemented by minimum of 3-5 years of related experience, or an equivalent combination of education, training, and experience
Prior experience in B2B collections and global collections preferred
Excellent communication and interpersonal skills
Strong computer skills/competence in Excel
Strong problem solving and attending to details
Strong organizational and interpersonal skills
Strong leadership and team building skills
Ability to prioritize and handle multiple tasks
Microsoft Office suite knowledge, particularly Excel
Ability to meet goals and deadlines in a fast-paced, performance-driven environment

Responsibilities

Explore ways to improve cash collection efficiency
Ensure collection strategies and policies are followed to reduce past due balance and risk exposure for all regions under FSC Team
Promote and provide exceptional customer service
Conduct data and process analysis. Prepare Collection reports for month/quarter end
Achieve and maintain high level of customer service and satisfaction
Perform and review bad debt calculations
Develop and implement appropriate collections policies to maintain current AR and minimize bad debt write off
Engage in direct dialog with customer level contacts to resolve collections issues
Perform credit risk analysis and collaborate with the sales and operations organization to minimize credit risk
Collaborate with management regarding the AR process and the status of each subledger, specifically around key customer accounts
Continuously improving transactions processes in the areas of responsibility, implementing initiatives focusing on standardization, quality improvement and cost reductions
Ensure internal and external audit controls are followed
Ensure all functions are performed efficiently and take corrective action in relation to poor performance
Determine Authority Matrix interpretation and obtain leadership clarification where needed
Assist with the AR Closing of the assigned portfolio of accounts/regions
Understand and apply accounting principles
Ability to effectively coach, give performance feedback and provide development opportunities within the department
Manage and deploy resources in an effective and efficient manner in order to deliver services