Collections Manager

TruEnergy Federal Credit Union•Springfield, VA

22d•Hybrid

About The Position

TruEnergy Federal Credit Union, a $126+ million dollar Credit Union located in Springfield, Virginia, is looking for an experienced Collections Manager. The Collections Manager oversees all collection activities for the credit union, ensuring compliance with state, federal, and internal regulations. This role reduces delinquency, manages charge-offs and recoveries, and performs hands-on collection duties, maintaining strong relationships with members while protecting the credit union from loss.

Requirements

High school diploma required; degree preferred
7+ years of financial institution experience with consumer loan collections
Strong communication, member service, and problem-solving skills
Proficient with Microsoft Office and standard office systems
Ability to manage difficult situations and maintain professionalism
Ability to Relocate: Springfield, VA 22151: Relocate before starting work (Required)

Responsibilities

Collect on delinquent accounts through phone, email, notices, and formal communication
Recommend charge-offs, repossessions, legal action, and settlements; coordinate with attorneys when needed
Manage bankruptcies, garnishments, negative balance write-offs, and ChexSystems reporting
Prepare reports for management and the Board; recommend policy and procedural improvements
Handle e-Oscar disputes, return deposit items, and account discrepancies
Represent the credit union in legal proceedings and coordinate repossessions
Ensure compliance with applicable laws, including FCRA, FDCPA, BSA, and OFAC
Perform other collection-related duties as assigned