Collections Manager

First Onsite - US

7d

About The Position

A Day in the Life of a Collections Manager begins with a clear focus on recovering outstanding receivables efficiently and professionally. You'll take ownership of the company's collections program, coordinating with the Legal department and third-party providers to ensure every action aligns with company policies and regulatory standards. Through tailored communication strategies, you'll maximize collections while maintaining strong relationships, resolving discrepancies, and preventing potential escalations. Your transparency and attention to detail keep internal teams and clients informed, ensuring accuracy across accounts receivable statements for multiple regions. Beyond managing daily operations, you'll mentor and train internal teams on collections best practices, fostering a culture of accountability and continuous improvement. Your leadership not only drives financial performance but also ensures processes run smoothly and consistently, positioning the company for long-term success. If you thrive on strategy, precision, and collaboration, this role offers the chance to make a meaningful impact every day.

Requirements

• Bachelor's Degree or equivalent work experience
• Minimum of 5 years finance/collections experience in a mid to large-sized organization
• Experience with implementing process improvements/changes

Nice To Haves

• Experience with NetSuite, preferred
• Restoration and/or construction experience, preferred

Responsibilities

• Manage and coordinate accounts receivable collections, including multi-regional client accounts
• Administer First Onsite's collections program in collaboration with Legal and third-party providers
• Develop and implement effective correspondence and telephone collection techniques
• Ensure compliance with industry best practices, regulations, and standards
• Advise internal stakeholders on collection account status and client issues
• Handle, diffuse, and proactively prevent escalated collection communications
• Participate in collection meetings and act as liaison between clients and internal teams
• Generate and distribute accounts receivable statements internally and externally
• Train and coach internal teams on collections best practices
• Assist with client payment coordination and perform other collections-related duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level