Infusion Collections Manager

Soleo Health•Frisco, TX

3d•Remote

About The Position

Soleo Health is seeking a Collections Manager to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! The Collections Manager is responsible for overseeing the accounts receivable collections process within an assigned payor, therapy type, or geographical location to ensure timely and accurate reimbursement. This role manages daily collection operations, supervises and develops collection staff, and works to reduce outstanding accounts receivable while maintaining compliance with payer requirements and company policies. The Collections Manager collaborates with billing, reimbursement, and operational teams to identify trends, resolve payer issues, and implement process improvements that optimize revenue cycle performance.

Requirements

Previous Home Infusion and Specialty Pharmacy experience required.
5+ years of progressive healthcare collections or revenue cycle experience, including leadership or supervisory responsibilities required.
High School Diploma or GED required
Demonstrated experience managing collections teams, including coaching, performance management, and workflow oversight.
Strong knowledge of healthcare billing, reimbursement processes, HCPC coding, and medical terminology.
Proven ability to analyze aging reports, identify trends, and implement strategies to improve collections performance and reduce AR days.
Strong analytical, math, and written communication skills.
Excellent interpersonal, leadership, and organizational skills with the ability to collaborate across billing, reimbursement, and operations teams.
Ability to prioritize, problem solve, manage multiple initiatives, and meet departmental performance goals.
Proficiency with Microsoft Office applications, including Word, Excel and Outlook.

Nice To Haves

Associate’s or bachelor’s degree in business, Healthcare Administration, or related field preferred.
CPR+/CareTend systems experience preferred.

Responsibilities

Oversee collection activities related to the accounts receivable across multiple site locations, payors, and therapies to maximize accurate and timely payment.
Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement.
Ensure assigned accounts are researched and worked appropriately, including identification of billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies.
Oversee appeals and payer follow-up processes to ensure deadlines are met and appropriate documentation is submitted.
Review and approve potential adjustments and refund requests in accordance with company policies.
Ensure all relevant phone conversations and collection activities are well documented and maintained within company systems.
Identify trends in payer denials, payment delays, or billing issues and collaborate with billing and revenue cycle teams to implement corrective action.
Ensure all collection activities comply with federal, state, and local regulations, third-party payer requirements, and company policies.
Work closely with insurance companies, patients, and other company personnel to resolve escalated account issues.
Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership.
Participate in recruitment, onboarding, and training of collection staff.
Utilize payer portals, electronic tools, and internal systems to monitor claims status and expedite resolution of outstanding balances.
Support special payer projects, audits, or process improvement initiatives related to collections and reimbursement.
Stay informed of payer guidelines, billing deadlines, and appeal requirements.
Supervise, coach, and develop a team of collection specialists to ensure productivity, accuracy, and adherence to company policies and procedures.
Assign and monitor workload, ensuring timely follow-up on accounts receivable and payer issues.
Provide training and ongoing support to staff regarding payer policies, appeal processes, and best practices in collections.
Conduct regular performance reviews and provide feedback to support staff development and performance improvement.
Serve as a point of escalation for complex collection issues, payer disputes, and account resolution challenges.
Perform other duties as assigned.