Collections Manager

RIVO Holdings•San Diego, CA

16h•Onsite

About The Position

RIVO is growing and looking for a results-driven, people-first Collections Manager to lead a high-performing team and manage a dynamic lending portfolio with opportunities for revenue expansion. This role will directly influence the company’s bottom line by building an engaged, accountable collections team that delivers strong results and exceptional customer experiences. The Collections Manager will play a critical role in driving portfolio performance, developing talent, and shaping collections strategy. Partnering with senior leadership, the manager will translate data and insights into action, building a motivated team that consistently exceeds performance targets. Leadership will directly impact delinquency reduction, recovery rates, and scalable processes, while ensuring a positive, customer-first experience.

Requirements

5+ years of progressive debt collection experience, including 2+ years in a managerial role, with a proven track record of meeting or exceeding portfolio and revenue targets.
Demonstrated success in building, coaching, and leading high-performing collections teams in a fast-paced, goal-driven environment.
Strong expertise in negotiation techniques, payment arrangements, and delinquency mitigation strategies that drive recovery while preserving customer relationships.
Data-driven mindset with the ability to leverage KPIs, QA feedback, and performance reporting to identify trends, improve outcomes, and drive continuous improvement.
Solid understanding of collections best practices and regulatory compliance within consumer lending environments.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and comfort working in CRM and collections management systems.
Clear, confident communicator with strong leadership presence and the ability to motivate teams to consistently deliver results.

Responsibilities

Own daily operations of the assigned portfolio to meet or exceed collections revenue goals.
Establish team quotas and strategies in partnership with senior leadership.
Monitor performance, forecast results, and identify opportunities to improve outcomes.
Analyze trends, metrics, and QA feedback to optimize team and individual performance.
Build, coach, and inspire a high-performing collections team.
Hire, onboard, train, and develop Team Leads and entry-level collectors.
Set clear goals, deliver ongoing feedback, and conduct performance evaluations.
Address performance issues and disciplinary actions with consistency and fairness.
Reduce delinquency and increase recovery through effective negotiation and payment strategies.
Partner with cross-functional teams to improve systems, workflows, and communication.
Ensure compliance with company policies and all collections-related regulatory standards.
Resolve complex account issues while balancing company objectives and customer satisfaction.