Collections Manager

EquipmentShare • Chicago, IL

7h • Hybrid

About The Position

The Collections Manager will oversee collections procedures so that the portfolio, departmental and company goals are met. You will have a customer-focused approach, strong communication skills (including collections and negotiation), and proficiency with technology. We’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Requirements

• At least 6 years of experience in collections related field required
• At least 2 years in a related supervisory position required
• Automation, AI systems experience
• Strong analytical, decision-making, and problem-solving skills
• Detail‑oriented, highly organized, and capable of managing multiple priorities in a fast‑paced environment
• Excellent communication and interpersonal skills
• Ability to drive process improvements and support system enhancements
• Must be able to sit and work from a computer for prolonged periods

Nice To Haves

• Associate's degree or higher in Accounting or relevant field preferred
• National Association of Credit Management (NACM) CBA, CBF or CCE certification preferred
• Experience in the equipment rental industry specifically, a plus

Responsibilities

• Possess strong customer focus with the ability to have detailed conversations with our customers
• Handle collection calls and or correspondence in a fast-paced, goal-oriented collections department
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while staying engaged with our customers
• Evaluate and execute necessary bond and lien rights at the account project level
• Utilize negotiation and decision making skills; in addition to strong communication skills
• Demonstrate sensitivity and compassion in difficult situations
• Demonstrate personal excellence including punctuality, integrity and accountability
• Work independently and in a team environment
• Think critically and exercise independent judgement
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
• Communicate and follow up effectively with both customers and branch personnel on a timely basis
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Effectively communicate with customers and co-workers both verbally and written
• Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers
• Supervise credit/collections personnel in designated area
• Oversee credit/collections procedures so that the portfolio, departmental and company goals are met

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees