Collections Expert (No Weekends!)

AllianceOne•Streator, IL

2d•Onsite

About The Position

AllianceOne, a subsidiary of Teleperformance, is hiring call center/collection experts to connect with people to solve delinquent account issues. The role involves providing advice, options, and solutions to consumers to help them repay their financial obligations. Candidates proficient in both English and Spanish are encouraged to apply. The company values its professionals by offering a competitive base hourly rate, an excellent commission structure, and paid training.

Requirements

Prior customer service experience (collections or call center experience is a plus).
Fluent in Spanish and English.
Professional verbal communication skills.
Outstanding attendance & work ethic.
Strong ability to navigate multiple systems while speaking with customers.
Must be self-motivated.
Problem solving and critical thinking.
Must be proficient in time management.
Negotiation skills.
Goal oriented.
Computer knowledge/skills.
Good typing/keyboarding skills.
Ability and openness to work professionally with a diverse customer base.
Works well in team setting.
A criminal background check is required.

Nice To Haves

Knowledge of personal loans and/or financial services is a strong plus.

Responsibilities

Connect with people to solve delinquent account issues.
Provide advice, options, and solutions to consumers to help them get back on track in repaying their financial obligations.
Navigate multiple systems while speaking with customers.
Work professionally with a diverse customer base.
Work in a team setting.