Collections & Customer Service Specialist II

Yamaha Motor Corporation, USA•Kennesaw, GA

13d•Onsite

About The Position

The Collection and Customer Service Specialist will perform collection activity including collection calling and incoming customer calls. Responsible for obtaining and updating insurance information and handling ACH transactions for the department.

Requirements

Requires high school diploma
2-3 years previous collection experience preferred
Working knowledge of Excel, Word and PowerPoint
Superior customer service/relations etiquette
Attention to details
High level of organization skills
Must have ability to work independently with minimal supervision

Responsibilities

Perform Out-bound Collection Calls/emails – Main focus on accounts 90 days and under.
Enter notes about communications into the computer system.
Update Credit Manager on any accounts of concern.
Contact Distributor/YGC rep with regards to accounts of concern.
Customer Service In-Bound Calls – Assist customers with questions and provides information about service.
Identify and Correct Cash Applications – working with accounting staff to handle any misapplication of funds or missing checks.
Reviewing of Suspense Items – Identify for proper application for accounting.
Generate monthly dunning letters and repossession letters when required
ACH – process daily manual ach payments and monthly ach extracts.
Collect and monitor property tax payments.
Submit departments invoices to open invoice system for payment.
Performs other duties as required.