Hybrid Call Center Representative

TEKsystems • Phoenix, AZ

3d • $21 - $21 • Hybrid

About The Position

TEKsystems is actively hiring 20 career-driven professionals for a Hybrid Collections Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix area. This is an excellent opportunity for individuals seeking stable, long-term employment with strong work-from-home flexibility while still maintaining connection with a collaborative team environment. In this role, you will support customers by helping them navigate early-stage financial challenges while providing excellent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Requirements

• Customer-focused and comfortable speaking on the phone throughout the day
• Motivated, reliable, and goal-oriented
• Interested in building a career in financial services or customer operations
• Able to work in a fast-paced, high-volume environment

Responsibilities

• Managing both inbound and outbound customer calls in a call center environment
• Working within an auto-dialer system
• Handling early-stage collections (1–30 days past due)
• Averaging 80–120+ calls per day
• Providing financial guidance and solutions to customers
• Supporting consumer loan and credit card accounts

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed