Hybrid Call Center Representative

TEKsystems • Tempe, AZ

3d • $21 - $21 • Hybrid

About The Position

TEKsystems is actively hiring 20 career-driven professionals for a Hybrid Collections Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix area. This is an excellent opportunity for individuals seeking stable, long-term employment with strong work-from-home flexibility while still maintaining connection with a collaborative team environment. In this role, you will support customers by helping them navigate early-stage financial challenges while providing excellent service.

Requirements

• Customer-focused and comfortable speaking on the phone throughout the day
• Motivated, reliable, and goal-oriented
• Interested in building a career in financial services or customer operations
• Able to work in a fast-paced, high-volume environment

Responsibilities

• Managing both inbound and outbound customer calls in a call center environment
• Working within an auto-dialer system
• Handling early-stage collections (1–30 days past due)
• Averaging 80–120+ calls per day
• Providing financial guidance and solutions to customers
• Supporting consumer loan and credit card accounts

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed