Collections Counselor

AmFirst Career • Birmingham, AL

7d • Onsite

About The Position

The Collections Counselor is responsible for preserving the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, negative account balances, and recovering collateral. This role involves contacting delinquent/overdrawn accounts via phone and mail, analyzing borrowers' financial conditions, and making recommendations for repayment plans. The position also requires maintaining accurate records, preparing reports on collection activities, and performing clerical duties to support the department. Additionally, the Collections Counselor will inform management of trends in loan underwriting that contribute to delinquencies and charged-off loans.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Excellent communication skills.
• Versatility in collection techniques.
• Good organizational skills.
• Good decision-making skills.
• Ability to provide support to other positions within the department.
• Light lifting required.

Responsibilities

• Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance.
• Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable.
• Assists members and credit union employees with telephone requests; answers questions about delinquent accounts within their authority; refers problems beyond their authority to their supervisor with recommendations.
• Ensures appropriate records are maintained and required reports are prepared on all collection activity, including current delinquency and charged-off accounts.
• Performs clerical duties to support Collection Department Staff, including research, file maintenance, payment postings, and acting as a liaison between member, credit union, and collateral protection insurance company.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED