Collections Counselor II

Banner Bank•Walla Walla, WA

52d•Onsite

About The Position

As a Collections Counselor II you will be responsible for all collection and recovery activity related to consumer and small business (QuickStep) loans and credit cards. In this role you'll have the opportunity to: Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum. Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis. Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge-off and future collection activity. Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court. Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc. Monitor charged-off loans and Bankcards and provide monthly reporting. Prepare and distribute all reports related to collections. Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations.

Requirements

High School Diploma/G.E.D.
2 or more years of experience in collections
Possess a basic knowledge of consumer and small business loans and credit cards.
Possess general office skills including proficiency in Microsoft Office.
Demonstrate good verbal and written communication skills.
Possess strong sales ability to tactfully resolve delinquent accounts.
Possess excellent organizational skills.
Knowledge of federal and state laws and regulations relating to consumer & small business lending and credit cards.

Responsibilities

Responsible for all collection activity on assigned accounts.
Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum.
Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis.
Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities.
Make recommendations for charge-off and future collection activity.
Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court.
Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc.
Monitor charged-off loans and Bankcards and provide monthly reporting.
Prepare and distribute all reports related to collections.
Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations.