Collections Coordinator

State of South Carolina•Lexington County, SC

5h•Hybrid

About The Position

Who we are: At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community. Learn more about why you should join our team at dor.sc.gov/careers. We are looking for teammates who are: Able to communicate effectively and professionally Organized, detailed oriented, and capable of independently prioritizing tasks Eager to use their interpersonal skills to develop and maintain relationships with employees, customers, and organizations Innovative with an eye for process improvement ideas What you will do: You will assist in leading the collection efforts of the district office to increase license and tax compliance. Primary job duties include: Under the supervisor's leadership, directing and coordinating the overall activities of the collection team Assisting in the assignment of cases and performing case reviews for Revenue Officers Managing assigned caseload for resolution and carrying out enforcement actions Assisting in preparing monthly status reports for coaching Assisting in the preparation of both individual and district dashboards Reviewing reports for trends and potential problems; recommending course of action; and assisting in forecasting section needs and direction Assisting in personnel related actions including time and leave requests, discipline, coaching, and performance reviews Assisting in reviewing processes and proposing system enhancements or modifications with Power Users and Subject Matter Experts Partnering with other districts and sections to develop training and assisting in the training to maintain uniformity across all districts and to ensure streamlined processes Assisting in the Quality Assurance review process Coordinating, leading, and/or participating in special projects, which can include external training, presenting at conferences, and conducting conferences with CPAs, attorneys, taxpayers, and taxpayer representatives, etc. Evaluating the Financial Institution Data Match Program and SCDOR Levy Program regularly. Seeking out, leading, and pursuing enforcement actions to promote tax compliance Requiring occasional non-regular working hours for special events/projects

Requirements

A bachelor's degree and relevant program experience
Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
A valid driver's license
Academic degrees must be from an accredited institution of higher learning.

Nice To Haves

Tax related experience
Collections experience

Responsibilities

Under the supervisor's leadership, directing and coordinating the overall activities of the collection team
Assisting in the assignment of cases and performing case reviews for Revenue Officers
Managing assigned caseload for resolution and carrying out enforcement actions
Assisting in preparing monthly status reports for coaching
Assisting in the preparation of both individual and district dashboards
Reviewing reports for trends and potential problems; recommending course of action; and assisting in forecasting section needs and direction
Assisting in personnel related actions including time and leave requests, discipline, coaching, and performance reviews
Assisting in reviewing processes and proposing system enhancements or modifications with Power Users and Subject Matter Experts
Partnering with other districts and sections to develop training and assisting in the training to maintain uniformity across all districts and to ensure streamlined processes
Assisting in the Quality Assurance review process
Coordinating, leading, and/or participating in special projects, which can include external training, presenting at conferences, and conducting conferences with CPAs, attorneys, taxpayers, and taxpayer representatives, etc.
Evaluating the Financial Institution Data Match Program and SCDOR Levy Program regularly.
Seeking out, leading, and pursuing enforcement actions to promote tax compliance
Requiring occasional non-regular working hours for special events/projects