Collections Coordinator

Crane Company•Burbank, CA

3d•Onsite

About The Position

The Collections Coordinator ensures that the assigned customer base is paying within invoice due dates. This role involves proactively researching billing issues, working with business partners to resolve them, and identifying the root cause of repeated billing issues. The coordinator will increase cash flow and reduce bad debt for the assigned customer base by contacting customers on past due transactions, making payment arrangements, and following up to ensure obligations are met. They will also collect, manage, and provide resolution for outstanding invoices to meet aging targets, and work customer deductions to ensure timely processing of units and claims according to Crane Aerospace & Electronics policies. Maintaining effective working relationships with management to resolve customer disputes and handle them appropriately while preserving customer relations is key. The role also includes making late-stage collection calls, performing other special projects, and any other task assigned by supervisor or management.

Requirements

2-5 years accounts receivable experience, or equivalent combination of education and experience
Knowledge of the purchase order to cash process
Proficient in Windows Office with an emphasis in Excel
High school diploma or equivalent
This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR).

Responsibilities

Proactively research billing issues and work with appropriate business partners to resolve them
Recognize repeated billing issues and take proactive steps to identify the root cause
Follow all processes for invoicing and collecting invoiced amounts
Increase cash flow and reduce bad debt for assigned customer base
Contact customers on past due transactions, make arrangements for payments to bring account current and follow up to ensure obligations are satisfied
Collect, manage and provide resolution of outstanding invoices from past due accounts to ensure the appropriate aging targets are met
Work customer deductions to ensure units and claims are being processed timely according to Crane Aerospace & Electronics policies
Research and analyze accounts prior to initiating contact; Reviews payment history and evaluate past collection efforts
Release credit holds as applicable on sales orders in assigned customer base after reviewing customer worthiness and past payment history
Work with sales and customer service to resolve invoice to purchase order discrepancies delaying payment and record a call note in Oracle
Maintain effective working relationships with all levels of management to ensure customer disputes are resolved and handled appropriately while at the same time maintaining customer relations
Make late stage collection calls and attempts to resolve prior to placement
Perform other special projects and duties as assigned
Any other task assigned by supervisor or management