Collections Coordinator I

Consumer Direct Care Network • Missoula, MT

5d • Hybrid

About The Position

The Collections Coordinator I is responsible for all inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses and other inquiries professionally and respectfully. Collection Coordinator I is responsible for posting payments and payment reconciliation of all payments received for client responsibility, guarantor accounts, and other payments received for monies owed to CDCN. They are responsible for noting all interactions and vital document details.

Requirements

• Microsoft Office experience preferred
• High School Diploma or GED required
• Prior call center experience preferred
• Prior office experience preferred
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

Responsibilities

• Other duties as assigned
• Basic understanding of billing and accounts receivable to complete the steps necessary to resolve issues
• Notifications for past-due accounts
• Record notes in the appropriate format
• Process and reconcile payments daily
• Sorting daily mail
• Work directly with participants, case managers, care providers, and program operation staff
• Answer calls and emails
• Participate in professional development and training activities
• Maintain the necessary skills and knowledge to coordinate workflow
• Prioritize and multitask effectively
• Demonstrate effective problem-solving and decision-making skills
• Demonstrate dependability
• Comply with applicable legal requirements, standards, policies, and procedures
• Effectively communicate verbally and in writing
• Provide excellent customer service to internal staff and external participants, care providers, and other parties
• Exhibit computer efficiency
• Work with multiple computer systems (CXone, Excel, Office, U2, Solomon, Waystar. Sharepoint, and Docuware)

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Profit-sharing for employees in good standing
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED