Collections Compliance Supervisor (PUBLIC SERVICE ADMINISTRATOR OPT. 2)

State of Illinois•Springfield, IL

8d•Onsite

About The Position

The Illinois Department of Revenue is hiring a Collections Compliance Supervisor (Public Service Administrator, Option 2) for their Springfield Collection Enforcement Division in Springfield, IL. This position manages staff and is responsible for ensuring the Department's needs are met through voluntary compliance by pursuing non-filed returns or assessed debt in an efficient and professional manner. The role offers steady hours, an exceptional benefits package, and opportunities for career and personal growth. The ideal candidate will have experience supervising staff and working in a tax-related field.

Requirements

Requires knowledge, skill, and mental development equivalent to four years of college, preferably with coursework in finance or accounting.
Requires prior experience equivalent to three years of progressively responsible administrative experience working in a tax-related field (e.g., accounting, collections, finance, etc.).
Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Requires the ability to use and secure a state-issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry-related topics relevant to the job duties.
Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This requires the ability to work evenings and weekends.
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position.
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest.

Nice To Haves

Four (4) years of experience supervising staff in a professional environment and planning day-to-day operations of a work unit.
Four (4) years of experience using tax processing software systems (GenTax, MyTax Illinois, MyLocalTax, or similar tax processing systems) in a professional capacity.
Four (4) years of experience in delinquent tax compliance and the collection of past due debt.
Advanced proficiency in Microsoft Excel or similar spreadsheet software.
Four (4) years of experience in generating and analyzing reports of statistical or production data.
Four (4) years of experience in creating narrative reports supporting data.
Four (4) years of experience providing training or formal technical assistance as a tax or collections professional.
Bachelor’s degree or higher level of education.

Responsibilities

Plans, manages, and directs the activities of the staff reporting to the Springfield Collection Enforcement Division within the Illinois Department of Revenue (IDOR).
Serves as a full line supervisor.
Approves various courses of action including jeopardy and penalty assessments.
Regulates the training, maintenance, operation, and quality control of an enforcement program and the specific software that controls its operation.
Accesses delinquent taxpayer cases, reviews and analyzes online information to determine the nature of the delinquencies and/or assessments utilizing the IDOR's Tax Systems.
Confers by telephone, correspondence, and/or in person, with taxpayers, their representatives, and/or others to make demand for payment or filing of missing returns.
Appears at Administrative Hearings, State Circuit Court, and/or Federal Court to act as an expert IDOR witness in enforcement laws.
Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.