Collections & Cash Application Manager

DHL eCommerce•Southwest Ranches, FL

4d•Onsite

About The Position

The Collections & Cash Application Manager is responsible for overseeing the collection of late payments, and the posting, application and coding of incoming payments from customers. This role involves managing teams responsible for these functions, collaborating with various internal departments to resolve customer issues, driving performance through KPIs, and contributing to month-end close and audits.

Requirements

Bachelor’s degree in Accounting, Finance or related field.
6+ years of commercial credit & collections experience required.
1 year supervisory experience.
High energy with ability to inspire accountability.
Continuous improvement mindset.
Cross-functional collaboration.
Leading teams.
Excellent verbal and written communication skills.
Ability to deal tactfully and confidently with internal & external customers.
Problem solving capabilities.
Financial analysis proficiency.

Responsibilities

Manage a team of collection specialists who follow current collection guidelines when collecting on delinquent customers while working through disputes with internal teams such as sales, commercial, customer service, operations, among others.
Manage a team of cash application specialists who are responsible for posting, applying and coding incoming payments & customer credit/debit memos along with any corresponding electronic or manual remittance advice from customers.
Prepare weekly collection reports and workflow for the collection specialists.
Prepare weekly cash collection reports and workflow for the cash application specialists.
Drive past dues down while measuring progress on defined KPIs.
Report excessively delinquent customer accounts to the Director of Credit & Collections.
Manage excessively delinquent customer accounts with credit hold.
Collaborate with multiple levels of management including Finance, Sales, Commercial, Customer Service, IT & Operations on problematic issues arises from customers interactions.
Effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence.
Evaluate existing systems/processes to reduce complexity and increase process efficiency.
Assist Director of Credit & Collections with month end close, internal & external audits, ERP audits and special projects when needed.