Cash Application And Collections Team Lead

Aston Carter•Hoboken, NJ

12d•$35 - $45•Onsite

About The Position

This temporary role involves leading the day-to-day operations of North America Collections and Cash Application during a period of transformation. The role is essential in protecting cash flow, maintaining controls, enhancing customer experience, and optimizing partner performance. The Team Lead will prioritize tasks, identify risks early, and coordinate the resolution of receivables issues across internal teams, customers, and external partners.

Requirements

Bachelor’s degree in Finance, Accounting, Business, or a related field preferred; equivalent relevant experience will be considered.
5+ years of experience in Accounts Receivable, Collections, Cash Application, Credit, Finance Operations, or related areas.
Strong knowledge of end-to-end AR processes, including collections, cash application, deductions, disputes, unapplied cash, and working capital management.
Ability to lead high-volume operations, manage competing priorities, and maintain service stability in a fast-paced environment.
Experience managing third-party partners, shared service teams, or external providers through performance routines and escalation management.
Strong analytical skills to interpret receivables trends, service metrics, payment behavior, and working capital indicators.
Strong stakeholder management skills, with the ability to communicate clearly, escalate risks, influence decisions, and drive issue resolution.

Nice To Haves

Experience supporting transformation, transition, or organizational change while maintaining business continuity.
Proficiency with SAP and Microsoft Office applications, especially Excel and PowerPoint; reporting tool experience preferred.
Strong problem-solving skills, with the ability to work through ambiguity, identify root causes, remove barriers, and drive issues to closure while protecting cash flow and customer service.

Responsibilities

Lead daily Collections and Cash Application priorities, execution, service levels, and issue resolution.
Manage third-party partner performance through governance routines and escalation management.
Oversee management of approximately $800MM in receivables, focusing on cash flow, percent current, overdue balances, and 90+ aging.
Collaborate with Credit, Sales, Customer Operations, Finance, customers, and external partners to resolve payment risks and escalations.
Monitor aging, disputes, deductions, unapplied cash, and broken commitments to identify risks and drive corrective action.
Lead huddles, governance calls, and stakeholder updates to align priorities and maintain receivables visibility.
Support audit readiness, control compliance, SOPs, escalation paths, backup coverage, and transition documentation.
Identify process improvements, automation opportunities, and root-cause actions to reduce manual work and recurring issues.