Collections Call Center Representative

FATL•Dalton, GA

12d•Onsite

About The Position

First American Title Lending is seeking an experienced Collections Customer Accounts Representative to join their team. This role will be part of collection efforts in line with the company's Corporate Purpose and Guiding Principles within an innovative call center environment. The position is located in Dalton, GA and is an in-person, onsite role.

Requirements

2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules

Nice To Haves

Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
Bilingual in Spanish/English preferred

Responsibilities

Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
Complete 100-120 calls per day
Ensure documentation of all collection attempts in appropriate systems
Assist in repossession and legal process
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
Meet or exceed minimum goal requirements based on Company objectives