Collections Business Analyst
About The Position
The Collections Business Analyst supports the Collections Department by creating special reports, analyzing data, and maintaining dashboards with supervision. Essential Functions and Responsibilities: Utilize technical and analytical skills to create and maintain various recurring reports (Daily, weekly, monthly performance, KPIs). Collect, organize, and validate data from multiple sources and systems. Develop and maintain recurring performance and KPI reports. Build dashboards and visualizations for business stakeholders. Analyze trends, variances, and key drivers in operational and financial data. Provide actionable insights and summaries in clear business language communicating insights to non-technical stakeholders. Support ad-hoc reporting and data requests. Ensure data accuracy, consistency, and report quality. Collaborate with business operations, and leadership to understand reporting needs. Automate and streamline reporting processes where possible. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements
- High School Diploma or G.E.D.
- Less than one year of analytical experience
- Must have good organizational, communication, and interpersonal skills
- Ability to multi task and manage time effectively
- Strong attention to detail and data accuracy, reporting and data analysis
- Ability to accept ownership and adapt to needs of department
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Must be able to work a flexible Monday-Saturday schedule
- Proficient in all Microsoft Office Suite Applications including knowledge of pivot tables and formulas
- Experience with BI visualization tools (Power BI, Tableau, or Looker)
- Working knowledge of SQL or database querying
Nice To Haves
- Prior collections and financial institution experience
Responsibilities
- Utilize technical and analytical skills to create and maintain various recurring reports (Daily, weekly, monthly performance, KPIs).
- Collect, organize, and validate data from multiple sources and systems.
- Develop and maintain recurring performance and KPI reports.
- Build dashboards and visualizations for business stakeholders.
- Analyze trends, variances, and key drivers in operational and financial data.
- Provide actionable insights and summaries in clear business language communicating insights to non-technical stakeholders.
- Support ad-hoc reporting and data requests.
- Ensure data accuracy, consistency, and report quality.
- Collaborate with business operations, and leadership to understand reporting needs.
- Automate and streamline reporting processes where possible.
- All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Benefits
- 401(k) with matching incentives — up to 10 percent
- Competitive pay
- Medical, vision and dental benefits available to employees and their families from the first day of employment
- Tuition reimbursement plans
- Life insurance
- Pharmacy discount programs
- Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
- Paid time off
- Parental leave
- Long-term disability
- Basic life insurance
- Wellness program
- Credit-monitoring service
- Employee assistance program
- Training and volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
