Collections Analyst

Mac Papers and Packaging,•Jacksonville, FL

2d•Onsite

About The Position

The Accounts Receivable Collections Analyst is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences to our customers and drive performance of the organization. The Collections Analyst is responsible for managing a high-volume portfolio of customer accounts to ensure timely payment of invoices and minimize bad debt exposure. This role focuses on proactive collections, dispute resolution, and account analysis. The analyst will partner closely with sales, customer service, and operations teams to resolve issues and maintain strong customer relationships while driving cash flow performance. (This is meant to be a guide. Duties may vary dependent upon management.)

Requirements

Minimum of 5+ years in accounts receivable, billing, or collections
Strong knowledge of AR processes, collections practices, and deduction management
Experience using ERP accounting platforms (Infor M3, SAP, Sage, Syspro)
Experience using AR automation platforms such as BillTrust
Working knowledge of EDI and customer billing portals
Excellent analytical skills
Proven attention to detail
Working knowledge of accounting standards
High proficiency with Microsoft Excel
Ability to multitask and prioritize workload
Must have intermediate Microsoft Office (Word, Excel, Outlook) skills
Must be able to efficiently use a Windows-based computer
Ability to prioritize and complete assignments accurately and in a timely manner
Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
Strong interpersonal, organizational, oral and written communications skills
Must be able to read and communicate in English, for safe and effective performance of the job and business operations
Must be able to work independently, and with a team
Must be able to pass a drug screen and criminal background check

Nice To Haves

Associates or BS in Accounting or Finance is preferred
Experience in a high-volume distribution business strongly preferred

Responsibilities

Coordinate with the AR Manager to lead collection efforts, including customer outreach and escalation handling
Execute proactive collection strategies to reduce past-due balances and improve cash flow
Contact customers via phone, email, and portals to secure payment and resolve delinquencies
Monitor AR aging and prioritize collection efforts based on risk and exposure
Coordinate with external collection support partners to improve late collections
Coordinate, facilitate and troubleshoot multiple customer portals
Identify trends in payment behavior and escalate high-risk accounts
Recommend credit holds or adjustments in partnership with the Credit and Finance teams
Research unapplied cash, short payments, and deductions and partner with Accounts Receivable team members to ensure accurate and timely posting of payments
Assist in resolving payment discrepancies and misapplied funds
Maintain detailed collection notes and account status updates
Ensure month end review is completed so all accounts are held to the highest standards of accuracy
Investigate and resolve invoice disputes related to pricing, shortages, damages, or delivery issues
Collaborate with internal teams (Sales, Customer Service, Operations) to validate and resolve discrepancies
Track and document disputes to ensure timely resolution and prevent recurrence
Meet or exceed established KPIs, including DSO reduction and past-due targets
Identify inefficiencies in collections and dispute workflows and recommend improvements
Maintain strong internal controls over receivables processes and ensure compliance with company policies
Other duties as assigned