Collections Associate

HUB International•Brentwood, TN

1d•$19 - $26•Hybrid

About The Position

Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. The Collections Associate will oversee daily tasks related to collections and discrepancy resolution of aging balances. They will be responsible for following departmental procedures to effectively recover aging balances.

Requirements

High school diploma or GED equivalent required; associate degree preferred.
Minimum 2 years of experience in accounting or related field.
General understanding of Accounts Receivable and / or Collections roles.
Strong written and verbal communication skills.
Effectively respond to questions from managers, clients, and customers.
Ability to solve practical problems and deal with limited standardization.
Recreate accurate timeline of events with cash reconciliation backup.
Proficient knowledge of Microsoft Office, with an emphasis in Excel.
Ability to review and investigate errors and inconsistencies between Accounts Receivable reports.
Ability to multi-task, prioritize, and work independently.
Able to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees.
Anticipate work needs and follow through with minimal direction.
Proper grammar and proofreading skills.
Analytical problem-solving.
Ability to work well under pressure and within short deadlines.
Willingness to learn and adopt new strategies.

Responsibilities

Process and distribute monthly statements to brokers and clients, with follow-up on outstanding balances according to established departmental procedures and deadlines.
Manages outstanding invoice status and interfaces with Account Servicers on collection matters and dispute resolution.
Timely completion of tasks and processes in ImageRight (workflow tool).
Identifies opportunities to enhance and improve systems & operations within the organization.
Serves as backup for other members of the Collections team.
Provides excellent and considerate customer service by maintaining positive effective internal and external customer relationships.
Proactively coordinates with the Collections Supervisor when necessary to accelerate the collection process.
Maintains timely contact with internal staff and agency accounting departments on accounts receivable matters.
Follows production, productivity quality, and customer-service standards.