Collections Associate

Hub International Insurance • Brentwood, TN

1d • Hybrid

About The Position

The Collections Associate will oversee daily tasks related to collections and discrepancy resolution of aging balances. They will be responsible for following departmental procedures to effectively recover aging balances. The Collections Associate position reports to the Collections Supervisor.

Requirements

• High school diploma or GED equivalent required
• Minimum 2 years of experience in accounting or related field.
• General understanding of Accounts Receivable and / or Collections roles.
• Strong written and verbal communication skills.
• Effectively respond to questions from managers, clients, and customers.
• Ability to solve practical problems and deal with limited standardization.
• Recreate accurate timeline of events with cash reconciliation backup.
• Proficient knowledge of Microsoft Office, with an emphasis in Excel.
• Ability to review and investigate errors and inconsistencies between Accounts Receivable reports.
• Ability to multi-task, prioritize, and work independently.
• Able to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees.
• Anticipate work needs and follow through with minimal direction.
• Proper grammar and proofreading skills.
• Analytical problem-solving.
• Ability to work well under pressure and within short deadlines.
• Willingness to learn and adopt new strategies.

Nice To Haves

• associate degree preferred

Responsibilities

• Process and distribute monthly statements to brokers and clients, with follow-up on outstanding balances according to established departmental procedures and deadlines.
• Manages outstanding invoice status and interfaces with Account Servicers on collection matters and dispute resolution.
• Timely completion of tasks and processes in ImageRight (workflow tool).
• Identifies opportunities to enhance and improve systems & operations within the organization.
• Serves as backup for other members of the Collections team.
• Provides excellent and considerate customer service by maintaining positive effective internal and external customer relationships.
• Proactively coordinates with the Collections Supervisor when necessary to accelerate the collection process.
• Maintains timely contact with internal staff and agency accounting departments on accounts receivable matters.
• Follows production, productivity quality, and customer-service standards.

Benefits

• health/dental/vision/life/disability insurance
• FSA, HAS and 401(k) accounts
• paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays
• eligible annual bonuses, equity and commissions may be available for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED