Associate, Specialty Collections

Hyundai Capital • Atlanta, GA

1d • Hybrid

About The Position

This employee is responsible for managing a queue of delinquent and non-delinquent accounts and investigating, monitoring, and resolving specialty accounts. The position will comply with internal policies and procedures on handling specialty accounts. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve seamless customer experiences; this includes supporting other departments as necessary to meet the business need.

Requirements

• 2+ years collection or relevant experience (automotive preferred).
• High school graduate or GED equivalent
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Manage a queue of delinquent and non-delinquent accounts
• Handle inbound and outbound calls as needed per position
• Ensure all account activity is properly documented per department standards
• Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint, TLO etc. (where applicable)
• Manage repossession assignments and all relevant activities (where applicable)
• Adhere to department standards for effective queue management
• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
• Assist in the development of other team members and provide day-today mentoring and guidance as requested by leadership.
• Perform all other duties as assigned.

Benefits

• Hybrid work schedule offering 4 on-site days and 1 remote day per week
• Vehicle benefits designed around your role , including monthly allowances and purchase and lease discounts
• Flexible health coverage with medical, dental, and vision plans, including no cost and low-cost options
• Annual employer HSA contribution to help offset healthcare expenses
• 401(k) with company match and immediate vesting, so you can start building your future from day one
• 100% company paid life and disability insurance for added peace of mind
• Wellbeing programs at no cost to you , including gym benefits and health resources
• Generous parental leave to support growing families
• Paid Volunteer Time Off , plus a company donation to a charity of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED