Collections Associate

Hyundai Capital•Atlanta, GA

3d•Remote

About The Position

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Role is 100%25 remote (after in-office new hire training) · Competitive pay-$22.40 per hour plus an annual bonus target of 6%25 · Great benefits with very little out of pocket cost! · Car purchase discount plus $350.00 car allowance! · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100%25 employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect This is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

2+ years collection or relevant experience
Education in lieu of experience
High school graduate
Basic computer skills - Knowledge of Windows including Word and Excel
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong listening skills - Ability to listen and understand direction
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.
Document all actions taken on account within system of record.
Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
All other duties as assigned.

Benefits

Role is 100% remote (after in-office new hire training)
Competitive pay-$22.40 per hour plus an annual bonus target of 6%
Great benefits with very little out of pocket cost!
Car purchase discount plus $350.00 car allowance!
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Manager / Sr. Manager: $600
Director: $800
Executive Director: $900
VP or Above: $1,000
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice