Sr Collections Associate

FIRST PREMIER BANK•Sioux Falls, SD

3d•Onsite

About The Position

Manage and recover unpaid debts from customers by way of both inbound/outbound calls and written communication. Ensuring compliance with the organization’s bank policies and procedures while delivering quality customer service.

Requirements

Works with full competence to express ideas, request actions, negotiate arrangements, and formulate plans by means of clear and effective written and verbal communication.
Typically works without supervision.
Works at a proficient level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization’s ability.
Works at a skilled level to plan, organize, prioritize, and oversee activities to efficiently meet objectives.
Works with full competence to use and apply processes, procedures, and validate and investigate delinquent loans.
High school education or an equivalent combination of education and experience is required.

Nice To Haves

1-2 years collections experience with a proficient understanding of bank loan systems is preferred.

Responsibilities

Deliver quality service to customers and resolving delinquent loans by establishing payment arrangements, addressing queries, and scheduling repossessions.
Identify and use all relevant information to contact customers about their delinquent loans.
Document relevant information after each contact with a customer to ensure that the organization has quality records.
Conduct follow-ups on payment arrangements and promises to pay, ensuring commitments are met and addressing any issues that arise.
Comprehensive knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes to ensure own work adheres to those standards.
Collaborate with external legal counsel on all matters related to legal proceedings and bankruptcy cases.
Coordinate with repossession agents to initiate and manage repossessions when necessary, ensuring collateral is secured and prepared for sale through the appropriate channels.